Last Updated: 01 January 2025
Hive Dynamics (ABN: 52 519 062 752) ('we,' 'us,' or 'our') values your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) where applicable for international customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.
We collect personal information necessary to provide our services effectively. This may include, but is not limited to:
- Personal Identification Details: Name, email address, phone number, company details, and address.
- Financial Information: Billing details and payment information.
- Technical Information: IP address, browser type, and device information.
- Customer Data: Information stored in your CRM that you provide to us for service delivery.
- Other Information: Any additional information you provide to us voluntarily, such as survey responses or customer feedback.
We collect your personal information through:
- Direct interactions when you fill out forms, contact us, or provide details via email, phone, or our website.
- Automated technologies, such as cookies and similar tracking tools, when you visit our website.
- Third parties, such as business partners, publicly available sources, or referrals.
We use your information for purposes including but not limited to:
- Providing, managing, and improving our services.
- Processing transactions and managing client accounts.
- Communicating with you, including marketing communications where consent is given.
- Analysing website traffic and user behaviour to enhance user experience.
- Complying with legal obligations.
We will only process your personal information where we have a lawful basis for doing so, such as your consent, the performance of a contract, or compliance with legal obligations.
As we serve clients globally, your information may be transferred to and processed in countries other than your country of residence. We ensure these transfers are compliant with relevant laws, including GDPR, by implementing appropriate safeguards such as:
- Standard Contractual Clauses approved by the European Commission.
- Ensuring that third parties in receipt of your data adhere to equivalent privacy standards.
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service providers and contractors to perform functions on our behalf.
- Legal authorities if required by law or to protect our rights.
- Business partners as necessary to provide services.
We require all third parties to respect the confidentiality and security of your data and to use it only for specified purposes.
We use industry-standard security measures to protect your personal information, including encryption, firewalls, and secure storage systems. However, no transmission of data over the internet is completely secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once information is no longer needed, it is securely destroyed or anonymised.
Depending on your location, you may have the following rights concerning your personal information:
- Access: Request a copy of the information we hold about you.
- Correction: Request corrections to your personal information if inaccurate.
- Deletion: Request the deletion of your data under certain circumstances.
- Objection: Object to the processing of your data for direct marketing purposes.
- Data Portability: Request the transfer of your data to another service provider.
To exercise these rights, please contact us at support (@) hivedynamics.au. We may require verification of your identity before processing your request.
Our website uses cookies to enhance your browsing experience. Cookies collect anonymous information about website traffic, user behaviour, and preferences. By continuing to use our website, you consent to our use of cookies. You can manage cookie settings through your browser.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their policies independently.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please check this page periodically for updates. The 'Last Updated' date at the top indicates the latest revision.
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
- Email: info (@) hivedynamics.au
- Mailing Address: Hive Dynamics,
Parcel Locker 10013 69735, 213-219 Little Lonsdale Street, Melbourne VIC 3000